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Cultural CompetenceContains 2 Component(s)
Cultural diversity is a modern-day reality in most workplaces. Cultural differences may show up in a variety of different ways and can at times cause misunderstandings or even conflict. This course helps us to give thought to how culture may manifest in our own workplace. A framework is presented that helps us self-examine how we personally interact across difference. Finally, clear strategies are identified to build and strengthen your cultural competence.
Enhancing Your Listening SkillsContains 2 Component(s)
This course focuses on communication and effective listening in the workplace; however, the skills learned here will help you become a better listener in all areas of your life. This course will teach you the difference between hearing and listening, as well as explain common listening barriers. It shows the importance of hearing, understanding, remembering, interpreting, evaluating, and responding.
Understanding Your Leadership StyleContains 2 Component(s)
This course focuses understanding how to apply leadership for everyone. A leader in any position, whether a CEO or a temporary head of a small project, serves his or her co-workers and the project as a whole best by being aware of strengths, weaknesses, and proclivities that affect how one communicates and processes information. Learning your tendencies as a leader will not only make you more conscious of the way you communicate, but will also allow you to recognize the personality and communication styles of your staff as well.
Beyond Bias: How We Naturally Form PerceptionsContains 2 Component(s)
Unconscious bias is a phenomenon that all humans engage as a mechanism to help explain and understand our surroundings. Unfortunately, it can inhibit our interactions and make us draw conclusions that are incorrect. Being able to recognize these biases, fully understand how we process information, and know strategies to avoid negative implications creates for a well-balanced work environment. The SEE Model is used as a way to slow down our immediate responses and provide a step-by-step breakdown the experience. Strategies are presented to assist in the reprogramming of our innate reactions and allow for more open interactions.
Communications Skills: Frankly SpeakingContains 2 Component(s)
With the amount of communication and messages bombarding us on a daily basis, through e-mail, text, social media, and the like, we don’t have time to waste trying to decipher the messages being sent our way. For the most part, if a communicated message doesn’t get to the point within the first sentence or two, we dismiss it, delete it, and rush to the next thing. Experts say we spend at least 75-80% of our waking time in some form of communication, whether that be verbal or written. If you are new to supervision, the job now requires much MORE time communicating than before supervision was in your role. If you are not new to supervision, you know how important communication is and how your communication can make you or break you. Interpersonal communication is the primary supervisory skill you need to have to be successful.
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