The Scoop Webinar / Lobsters & Popsicles: Thinking Your Way to Transformative Customer Experiences / Recorded October 24, 2024
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What if you could retrain your brain, and the brains of those you serve? What if looking at things from a different perspective could change everything about the way you do business, and create the most powerful customer experiences possible? This keynote shares stories and strategies from some the world's top companies and shows you how small shifts can create massive results.
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Valerie Garcia
Keynote Speaker
Valerie Garcia helps people create extraordinary customer experiences, find joy in messy authenticity, and dive head-first into new ideas. Using creative storytelling and nuts-and-boltsstrategies to ensure that audiences truly enjoy learning, she is known for delivering motivation and truth with her signature straightforward style and sense of humor. A sought-after speaker, coach, and consultant, Valerie has led thousands of keynote presentations, workshops, and leadership development work shops globally, working with some of the world’s best-known brands. With over 20 years of experience in the corporate world and nearly a decade as an entrepreneur, Valerie gets it. She is well acquainted with the messy parts of life and leadership and passionate about helping organizations celebrate change and move from fear to forward. Val doesn’t just talk about bravery; she knows first-hand what it means to do it scared. Her stories will inspire you to embrace your messy, authentic humanity–becoming a better leader, sales professional, and teammate in the process. Valerie is the best selling author of the book, We’re Gonna Need Cake: Celebrating Authentic Leadership in a Messy World.